The Car and Truck Fleet and Leasing Management Magazine

LeasePlan USA Named a World Class Customer Service Award Honoree for 2nd Year

November 8, 2012- Press Release

ALPHARETTA, GA – LeasePlan USA, the high touch service provider of vehicle leasing and fleet management solutions, has earned the distinction of a 2012 Smart Business World Class Customer Service Award Honoree, presented by Comcast Business Class.

In addition, LeasePlan was awarded the “Best in Class” honor for Personalized Service at the awards banquet on Oct. 30, 2012. The company received this distinction in recognition of our ability to deliver high touch, personalized service through our Partnership Development Plan (PDP).

“This journey began 6 years ago and while it’s rewarding to get the external recognition, it’s even more rewarding to participate in our clients’ successes,” says Jon Toups, Senior Vice President, Corporate Fleet Division.

Through this strategic consulting program, a team of employees within LeasePlan are assigned to a client. This team is able to review the clients’ performance and recommends specific cost-saving opportunities and program modifications to improve efficiencies. This method, depending on the fleet size, can prove to be worth significant cost savings. For example, it was recently worth more than $1.5 million in annual savings for one of our clients.

Bryan Steele, Senior Vice President of Client Relations adds, “PDP was developed to deliver a consistent and disciplined approach to the way we serve our clients that goes above and beyond the typical client/provider relationship. The goal is to deliver a consultative, customer focused level of expertise in all areas of fleet management.”

“LeasePlan employees already possess a passion for helping our clients succeed,” says Toups, “Our PDP teams successfully focus that passion into innovative and deliverable solutions for our clients.”

LeasePlan USA was also proud to have received this honor in 2011, receiving the distinction of “Best Training Systems,” for the inaugural year of this award in Atlanta.

Smart Business honors companies for their superior customer service. The program serves to raise awareness of the importance of customer service in the business world, recognize organizations that demonstrate exceptional customer service and share best practices in customer service from those that do it best.

Nominations were judged by a panel comprised of experts and Elite World Class Customer Service Award sponsors, who determined the list of 20 Honorees from the pool of all eligible nominations received.

LeasePlan is the world’s leading provider of fleet and vehicle management solutions with 1.3 million vehicles managed worldwide. Operating out of 30 countries around the globe, the company has a passion for exceptional customer service. LeasePlan prides itself on delivering high-touch service and innovative products that offer total cost reduction for corporate and government fleets. With nearly 50 years of fleet experience, LeasePlan’s experts find ways to get the most out of clients’ vehicles, budget and time. Find out why LeasePlan clients agree that, “it’s easier to leaseplan.” Visit for more information.

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