ALPHARETTA, GA - LeasePlan USA, the premium service provider of vehicle leasing and fleet management solutions, has earned the distinction of a 2011 Smart Business World Class Customer Service Award Honoree, presented by Comcast Business Class.
In addition, LeasePlan was awarded "Best Training Systems" at the awards banquet on Aug. 31, 2011. The company received this designation for its commitment to the education and development of employees through LeasePlan Academy, the use of its closed-loop resolution system to quickly respond to client needs and its quality assurance program that provides consistent evaluation and training.
“As a high-touch, premium service fleet management provider, we make service our competitive advantage in every aspect of the business. We don’t make or produce anything, so we have to stand out from the competition by providing exceptional service. And that’s exactly what we do,” said Michael A. Pitcher, president and CEO.
The awards, in its inaugural year in Atlanta, honor companies for their superior customer service. The program serves to raise awareness of the importance of customer service in the business world, recognize organizations that demonstrate exceptional customer service and share best practices in customer service from those that do it best.
Pitcher added, “Over the past few years, we have been honored to achieve record-high client satisfaction and loyalty ratings for the service that we provide. And now, to be recognized in the business community for providing world class customer service as well is truly a proud moment for us.”
Nominations were judged by a panel comprised of experts and Elite World Class Customer Service Award sponsors, who determined the list of 20 Honorees from the pool of all eligible nominations received.