MT. LAUREL, NJ
– Automotive Resources International (ARI) recently announced the signing of a lease for its second Technical Resource Center. The new facility, scheduled to open during the first quarter of 2008 in Grapevine, Texas, will feature the same state-of-the-art call center systems used at ARI’s Maple Shade, NJ, location.
According to Frank Cardile, Senior Vice President of Operations, ARI has experienced excellent growth in the past few years, particularly with companies that have truck and equipment fleets or organizations with complex fleet needs that require customized fleet solutions. As a result, ARI is adding the new facility, which is double the capacity of ARI’s NJ call center in both square footage and number of technicians.
“Our current Technical Resource Center in Maple Shade is running at maximum capacity; to enhance our customer service, we decided to open a new facility in an area of the country that has a large pool of technical talent in a region where ARI has a large concentration of business,” explains Cardile.
“Our new Technical Resource Center ensures that we continue to provide our customers, regardless of industry or geographic location, with the best-in-class service they’ve come to expect from ARI.”
Barbara King, Technical Resource Center Manager, expects to have the new center up and running quickly as the result of a proactive technician recruitment and training process that has been underway for several months.
“We have already hired a team of technicians from the Dallas Metroplex who were brought to our New Jersey headquarters for an intensive training program,” says King. “In addition, we are relocating a select number of highly experienced employees to the new Grapevine facility to provide assistance and direction for the new team.”
Calls will dynamically route between facilities, which will allow the most efficient handling of calls while providing an enhanced customer experience. Cardile says the new facility and personnel additions will position ARI to handle future growth without sacrificing quick response times or customer service.
“To assure that we maintain our status as the industry’s service leader, we have committed to a combination of both technology and talent,” says Cardile. “These ingredients will be leveraged to ensure that the Grapevine Technical Resource Center delivers to both our internal and external customers.”