– SimplexGrinnell has entered into an agreement to deploy @Road’s flagship GeoManager MRM solution designed to improve customer service delivery through on-demand location intelligence and real-time visibility into the work of up to 4,000 field service technicians. SimplexGrinnell has about two million customers and 150 local offices in the United States and Canada.
@Road GeoManager is designed to help service providers streamline field service delivery operations while increasing field technician productivity and enhancing customer service. GeoManager provides GPS-based location-relevant visibility into the daily activities of field technicians and their work — from actual vehicle routes, starts and stops, to customizable maps showing field technician location relative to important landmarks like customer locations or work yards. @Road GeoManager also allows businesses to upload customer and/or trip information into a routing engine to generate on-demand, actionable reports, such as optimized routes and drive-time, fuel economy, and city ordinance compliance.