– Mike Albert Leasing has added an account manager level to its customer service team. Account managers are entirely dedicated to transition assistance. An important part of account manager training entails learning how to teach clients how to use the online system to its full potential.
When a client signs on with Mike Albert Leasing, they first undergo a complete needs analysis. A meeting or conference call is arranged between the client’s fleet administrator and the Mike Albert account manager to assess the client’s needs and determine an implementation timeline for offerings the client selects. The account manager reviews all aspects of Mike Albert’s programs, helps the client to select the best products and services to meet the fleet’s goals, and answers any questions the client may have. Additionally, the account manager acts as a liaison between the client and all departments within Mike Albert Leasing to ensure a smooth transition.