MT. LAUREL, N.J.
– Automotive Resources International (ARI) has announced management changes to improve the monitoring and tracking of customer service levels for each of its programs and for the overall relationship.
Tim McHugh has been promoted to director of client relations, responsible for all of ARI’s customer contact groups, including client support services and fleet administration. He will focus on customer base contact to assess client perceptions of and satisfaction with all aspects of the partnership. McHugh will also initiate interdepartmental communication and actions to address client needs and correct any issues that arise.
In support of McHugh, Dennis Saric has been named manager of customer service quality assurance. He will assume responsibility for trending, reporting, and documenting the follow-up to tasks identified through the discovery process with clients.
McHugh joined ARI in 1989 as a management trainee and then served as renewal management supervisor before transferring to the fleet administration department. While in fleet administration, McHugh worked as a fleet administrator, supervisor, assistant manager, and finally department manager. He was promoted to manager of client relations in 2004 and assumed responsibility for all of ARI's customer service areas.
Saric joined ARI in 1998 as a senior financial analyst in ARI's accounting department. His supervisory role began in accounting and transferred to the implementation group, then the fleet administration department. In March 2004, Saric was promoted to assistant manager of fleet administration, a role that led to his current position.