– General Motors announced an expanded warranty, with coverage up to 100,000 miles or five years across its entire 2007 car and light-duty truck lineup in the United States and Canada. GM’s new 100,000-mile warranty coverage is a fully transferable five-year, 100,000-mile powertrain limited warranty with no deductible. GM also has decided to expand its roadside assistance and courtesy transportation programs to match the powertrain warranty term. The no-deductible, fully transferable, limited powertrain warranty covers more than 900 components related to the engine, transmission, transfer case (if applicable), and final drive assemblies on all 2007-model year Chevrolet, Pontiac, Buick, GMC, Hummer, Saturn, Saab, and Cadillac cars and light-duty trucks sold in the United States and Canada. GM will extend the existing roadside assistance plan to 100,000 miles or five years, and will provide courtesy transportation for a covered warranty repair. The new warranty will apply retroactively to 2007 GM cars and trucks already sold. For non-powertrain components, GM’s bumper-to-bumper new-vehicle limited warranty remains in effect; four years or 50,000 miles for Buick, Cadillac, Hummer, and Saab, and three years or 36,000 miles for Chevrolet, GMC, Pontiac and Saturn. Higher-quality vehicles, reduced incentives, and lower daily rental fleet sales are helping increase the residual value of GM cars and trucks. In addition, GM transaction prices have been rising. GM tracks vehicle quality several ways, including analyzing warranty visits and the results of 10 million customer surveys each year, and studying the quality surveys of several independent organizations. GM has made significant progress on the following fronts: Warranty repairs at dealers have decreased 40 percent during the past five years.
Two GM brands, Buick and Cadillac, placed in the top five in the J.D. Power and Associates Vehicle Dependability Study released last month.
GM swept the large pickup segment, placed 11 models in the top three of their segments, and had two models top their segments in the J.D. Power and Associates Initial Quality Study released earlier this year.
In the Strategic Vision 2006 Total Quality Index Study, five GM models topped their segments.
GM dealers also rank among the leaders in the most recent J.D. Power and Associates Consumer Service Index study, which measures customer satisfaction among new vehicle owners with the dealer service department during the first three years of vehicle ownership.
GM’s Buick brand ranked second in the American Customer Satisfaction Index study released last month, administered by the University of Michigan's National Quality Research Center.
GM will begin promoting the new initiative during Thursday night’s NBC-televised NFL season opener between the world champion Pittsburgh Steelers and the Miami Dolphins. In addition, a dedicated web site (www.gm.com/warranty) provides consumers with additional details about the program.