The Car and Truck Fleet and Leasing Management Magazine

Enterprise Fleet Services Adds Roadside Assistance Team

February 22, 2005

ST. LOUIS, MO — Enterprise Fleet Services has created a new customer service team designed to make it faster and easier for customers to reach a Roadside Assistance representative in its National Service Department call center, the company said in a statement on February 16. The new Roadside Assistance team will be available to personally assist customers during extended call center hours, from 6 a.m. until 5 p.m., Central Standard Time, Monday through Friday. Currently, the National Service Department receives an average of 100 calls each day, according to Enterprise. Customers call needing everything from towing assistance and battery recharging to help with flat tires and vehicle breakdowns. The new team will handle Roadside Assistance calls exclusively.
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