Enterprise Fleet Services Web Site ‘Pushing’ Information to Customers
Enterprise Fleet Services announced the recent release of “push technology” on its Web site. The new technology gives customers greater access to account and fleet vehicle information on the site, launched recently.The new feature “pushes” information to customers as it becomes available. Customers who are registered receive regular e-mail reminders about lease and license renewals, billing information, vehicle ordering status and more. Additionally, once they log in, there is a Web embedded link that takes them to a secure site so they can receive summary billing information and view their actual bill. “This new system makes staying on top of important fleet management matters more convenient,” said Jeff Schuchardt, assistant vice president of Fleet Services. “The tool keeps customers aware of fleet information and makes it easier for customers to remain focused on running their businesses while maintaining a cost-efficient fleet.” The “push” function is the latest in a series of capabilities made available on the site over the past several months. Programs such as Customer Summary and My Notices make information available to customers concerning their vehicle maintenance, fleet size and renewals. When the site was launched in July 2003, there was an immediate response from customers, posting nearly a 50 percent increase in Fleet Services customer use of online services. In early 2004, that number had risen to 120 percent.