Knocking Lexus and Infiniti out of their accustomed places atop the J.D. Power and Associates Customer Service Index Study, Lincoln and Buick finished one-two in the annual market research poll, according to a report in Automotive News
on July 20.Six of the top 11 brands in the survey were domestic, and all of General Motors' brands finished "above average" in the survey. Lincoln has been rising through the rankings for several years. Last year, it reached a surprising third place, after finishing in 11 in 2002. Buick, too, jumped in the rankings from last year's eighth-place finish. Customer Service Index (CSI) Ranking
Based on a 1,000-point scaleAutomaker/Points
The study is based on responses from more than 97,000 new-vehicle owners and lessees.