The Car and Truck Fleet and Leasing Management Magazine

PHH Introduces Rental Management Program

April 22, 2004

PHH Arval now has a better way to manage short-term, maintenance-related vehicle rentals for its clients with the introduction of its Maintenance Rental Program. The new service is designed for fleet managers seeking greater assistance in coordinating and managing short-term vehicle rentals for drivers while their vehicles are being repaired. The program provides:

  • Technical oversight from a PHH maintenance specialist throughout the rental process, from determining rental need, booking and setting initial rental term, to monitoring the rental status to ensure its duration coincides with the completion of the maintenance repair.
  • Adherence to specific client policies regarding rentals.
  • Online access to every detail of the rental transaction through a groundbreaking reporting capability that links each rental to a specific maintenance event.

    According to Arnie Barnes, Vice President of PHH’s Vehicle Maintenance Department, “This is not just a ‘warm handoff’ to a rental company or a basic booking and handling of the return. Instead, PHH manages the rental as a complete process - and can report in specific detail about the results. Clients on our pilot program found it decreases their rental costs, and 96 percent of their drivers were satisfied with the new rental process.”

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