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PHH Wins Top Technology Managers Forum award for Best Business Continuity Planning

October 20, 2003

PHH Arvalwas named on October 16 as the first-place winner for Best Practices in Business Continuity Planning by the Technology Managers Forum, a professional association for high-ranking information technology managers headquartered in New York City. PHH’s recognition was part of the Technology Managers Forum’s eighth annual Best Practice Awards, co-sponsored by the national industry technology publication eWEEK. PHH’s Business Continuity Plan focuses on ensuring customer service continuity and business survivability during any type of business interruption — from phone outages to the most extreme emergencies. This is critical for PHH’s 7 x 24 Customer Contact Centers and Internet-based information management systems. The plan is designed to minimize any impact on the fleet vehicle drivers or fleet managers, as well as the automotive suppliers that service fleet vehicles. The plan includes actions and procedures to recover and restore critical and essential business processes, functions, and work groups. In the past year, PHH’s headquarters building in Hunt Valley, Maryland, experienced a major blizzard, several power outages, and a major hurricane — with no impact on customer service, thanks to implementation of the plan. The judging panel for the Technology Managers Forum Best Practice Awards program features practicing IT professionals from Fortune 1000 companies. The winners were chosen from over 150 nominations submitted from the United States and Canada.
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