SPARKS, MD – The Fraser Group sets rigorous standards that must be met in order to achieve an “exceptional” level of performance. This particular award is designed to recognize call centers that have achieved 95 percent or greater against 36 criteria for four consecutive quarters.
PHH Arval Driver Response Team Wins Third Outstanding Customer Support Award From The Fraser Group
SPARKS, MD - Throughout 2011, The Fraser Group monitored and scored calls taken by PHH’s Driver Response Team. Each year, the Driver Response Team answers approximately 150,000 calls, which are evaluated against The Fraser Group’s proprietary call center methodology.