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September 25, 2017

Successful Fleet Managers Excel as Servant Leaders

Internal users are too often treated by some fleet managers as a captive audience that can be dictated to and shown little respect; however, it is important to remember the reason your fleet department exists is to support user departments. You are the business partner of these departments that rely upon you to provide superb customer service to help them fulfill their daily tasks.

June 29, 2017

GM, MapAnything Partner to Increase Fleet Productivity

General Motors will offer a connectivity service powered by MapAnything, Inc. that combines telematics fleet management and customer relationship management to fleets in a subscription service, GM has announced.

March 7, 2017

GPS Insight Wins Customer Service Awards

GPS Insight won the People’s Choice Stevie Award for Favorite Customer Service, Bronze for Customer Service Department of the Year, and Bronze for Font-Line Customer Service Team of the Year.

January 27, 2017

Drivers Aren’t Users, They’re Customers

Some fleet managers have an adversarial relationship with drivers. These internal customers aren’t your nemesis. In order to develop a service mindset, you need to view work from the customers’ perspectives. Define your functions with the customer in mind. The fleet manager is responsible for creating a fleet culture that values all internal customers, even difficult ones.

December 20, 2016

5 Fleet Manager Challenges in 2017 and Beyond

As part of the annual re-set to a new calendar year, we polled several leading fleet managers to get their take on the top pain points they must diagnose in the year ahead.

November 30, 2016

GM Adds Southeast, West Fleet Sales Regions

General Motors is expanding its sales and service team for commercial and government fleets by appointing regional directors for the Southeast and West regions.

November 10, 2016

Donlen Driver Call Center Receives Award

Donlen's Driver Call Center has earned the Outstanding Customer Support Performance Recognition award from the Fraser Group.

July 21, 2016

Donlen Contact Center Awarded for Customer Service

Donlen’s Maintenance Contact Center has earned the Outstanding Customer Support Performance recognition award from the Fraser Group for achieving scores seldom attained by customer engagement centers.

July 7, 2016

15 Misperceptions that Limit Success

No matter how knowledgeable a fleet manager is, misperceptions about how to treat customers, when to take risks, and the consequences of changing or not changing operational processes can hold the fleet and its manager back.

May 12, 2015

2015 Fleet Industry Report Card: FMCs

In the second part of this year’s fleet industry report card, fleet managers give their feedback about what fleet management companies (FMCs) are doing right and where they have a need for improvement.

March 18, 2015

Union Leasing Names Client Services Director

Illinois-based Union Leasing, Inc., has named Roger Setzke as its director of client services for fleet operations.

March 3, 2015

Donlen Releases Net Promoter Score

Donlen has released its 2014 customer satisfaction scores showing a 1 percent increase from the previous year.

February 1, 2015

Fleet Operations Exist to Support User Departments, Not Vice Versa

Some fleet managers lament they used to be in "control," but now "share" responsibility, requiring approvals or buy-in from every affected department. Fleet managers must learn to be diplomats, because interdepartmental conflict can have a corrosive effect on how departments work with fleet operations.

May 21, 2014

2014 Fleet Industry Report Card: FMC Focus

This year, the survey has been broken into two parts. Part one rates how the FMCs are serving their fleet customers. Part two examines how fleet managers view their OEM suppliers.

April 30, 2013

2013 Fleet Industry Report Card

Based on the survey data, the commercial fleet industry is doing many things right and fleet managers are generally pleased with the quality of services and products they are purchasing.

February 28, 2013

Emkay Wins Big at Stevie Awards Claiming Best Back Office Support Team of the Year

Emkay Inc. was honored by the Stevie Awards this week by being named “Best Back Office Support Team Of The Year” and claiming the Gold Award. With this victory, Emkay earned their third Gold Stevie award in the last three years.

January 25, 2013

CEI Named as a Finalist in the 2013 Stevie Awards for Sales and Customer Service

The CEI Group, Inc. (CEI) was named a finalist in the Call Center of the Year (Up to 100 Seats) category in the seventh annual Stevie Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.

November 8, 2012

LeasePlan USA Named a World Class Customer Service Award Honoree for 2nd Year

ALPHARETTA, GA – LeasePlan USA, the high touch service provider of vehicle leasing and fleet management solutions, has earned the distinction of a 2012 Smart Business World Class Customer Service Award Honoree, presented by Comcast Business Class.

October 2, 2012

PHH Arval Receives The Fraser Group’s First ‘Exceptional’ Distinction

SPARKS, MD – The Fraser Group sets rigorous standards that must be met in order to achieve an “exceptional” level of performance. This particular award is designed to recognize call centers that have achieved 95 percent or greater against 36 criteria for four consecutive quarters.

July 19, 2012

Wright Express’ Call Center Placed in Top 20 in BenchmarkPortal Study

SOUTH PORTLAND, ME - The study ranks the best 100 call centers in three size categories. It then analyzed competitive strengths and weaknesses of each call center and ranked them accordingly within their respective size group.


Fleet Incentives

Determine the actual cost of owning and running a vehicle in your fleet. Compare vehicles by class and model.


Fleet Tracking And Telematics

Todd Ewing from Fleetmatics will answer your questions and challenges

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Fleet Management And Leasing

Merchants Experts will answer your questions and challenges

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