The Car and Truck Fleet and Leasing Management Magazine

TAG SEARCH RESULT: Customer Service

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November 3, 2017

How to Avoid Stagnating as a Fleet Manager

We all, at some point and in some of our endeavors, stagnate, and fleet managers are not immune. Here are some ideas to help fleet managers keep their careers full of new and fresh ideas, and make work a good deal more satisfying.

October 16, 2017

Q. The company checks all the boxes on paper. How will I know if they are culturally a good fit for us?

A. Good companies attract and keep good people. You want the account representative you work with today to still be with you tomorrow...

October 16, 2017

Q. What questions should I ask when evaluating technology solutions?

A. If you are assessing these solutions your key considerations should be...

October 16, 2017

Q. What is important to ask about when it comes to customer service?

A. Your contact options should never be limited to an 800 number...

September 25, 2017

Successful Fleet Managers Excel as Servant Leaders

Internal users are too often treated by some fleet managers as a captive audience that can be dictated to and shown little respect; however, it is important to remember the reason your fleet department exists is to support user departments. You are the business partner of these departments that rely upon you to provide superb customer service to help them fulfill their daily tasks.

June 29, 2017

GM, MapAnything Partner to Increase Fleet Productivity

General Motors will offer a connectivity service powered by MapAnything, Inc. that combines telematics fleet management and customer relationship management to fleets in a subscription service, GM has announced.

March 7, 2017

GPS Insight Wins Customer Service Awards

GPS Insight won the People’s Choice Stevie Award for Favorite Customer Service, Bronze for Customer Service Department of the Year, and Bronze for Font-Line Customer Service Team of the Year.

January 27, 2017

Drivers Aren’t Users, They’re Customers

Some fleet managers have an adversarial relationship with drivers. These internal customers aren’t your nemesis. In order to develop a service mindset, you need to view work from the customers’ perspectives. Define your functions with the customer in mind. The fleet manager is responsible for creating a fleet culture that values all internal customers, even difficult ones.

December 20, 2016

5 Fleet Manager Challenges in 2017 and Beyond

As part of the annual re-set to a new calendar year, we polled several leading fleet managers to get their take on the top pain points they must diagnose in the year ahead.

November 30, 2016

GM Adds Southeast, West Fleet Sales Regions

General Motors is expanding its sales and service team for commercial and government fleets by appointing regional directors for the Southeast and West regions.

November 10, 2016

Donlen Driver Call Center Receives Award

Donlen's Driver Call Center has earned the Outstanding Customer Support Performance Recognition award from the Fraser Group.

July 21, 2016

Donlen Contact Center Awarded for Customer Service

Donlen’s Maintenance Contact Center has earned the Outstanding Customer Support Performance recognition award from the Fraser Group for achieving scores seldom attained by customer engagement centers.

July 7, 2016

15 Misperceptions that Limit Success

No matter how knowledgeable a fleet manager is, misperceptions about how to treat customers, when to take risks, and the consequences of changing or not changing operational processes can hold the fleet and its manager back.

May 12, 2015

2015 Fleet Industry Report Card: FMCs

In the second part of this year’s fleet industry report card, fleet managers give their feedback about what fleet management companies (FMCs) are doing right and where they have a need for improvement.

March 18, 2015

Union Leasing Names Client Services Director

Illinois-based Union Leasing, Inc., has named Roger Setzke as its director of client services for fleet operations.

March 3, 2015

Donlen Releases Net Promoter Score

Donlen has released its 2014 customer satisfaction scores showing a 1 percent increase from the previous year.

February 1, 2015

Fleet Operations Exist to Support User Departments, Not Vice Versa

Some fleet managers lament they used to be in "control," but now "share" responsibility, requiring approvals or buy-in from every affected department. Fleet managers must learn to be diplomats, because interdepartmental conflict can have a corrosive effect on how departments work with fleet operations.

May 21, 2014

2014 Fleet Industry Report Card: FMC Focus

This year, the survey has been broken into two parts. Part one rates how the FMCs are serving their fleet customers. Part two examines how fleet managers view their OEM suppliers.

April 30, 2013

2013 Fleet Industry Report Card

Based on the survey data, the commercial fleet industry is doing many things right and fleet managers are generally pleased with the quality of services and products they are purchasing.

February 28, 2013

Emkay Wins Big at Stevie Awards Claiming Best Back Office Support Team of the Year

Emkay Inc. was honored by the Stevie Awards this week by being named “Best Back Office Support Team Of The Year” and claiming the Gold Award. With this victory, Emkay earned their third Gold Stevie award in the last three years.

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Fleet Tracking And Telematics

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Fleet Management And Leasing

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