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Honda Teams With CCC to Bolster Recall Completion

October 31, 2016

In a move to improve vehicle recall completion rates, American Honda Motor Co. is sharing its open recall data with CCC True Recall — an automatic notification system that alerts collision repair facilities when a vehicle being worked on is part of a critical recall.

CCC True Recall is available to more than 22,000 collision repair facilities that use CCC One Estimating from CCC Information Services. CCC Information Services is a leading technology provider to the auto insurance industry.

“Reaching consumers with any potential recall notification is critically important to American Honda,” said Leigh Guarnieri, national collision marketing manager for American Honda. “CCC’s technology is in use by more collision repair facilities than anyone else in the industry, making them the ideal partner for us. CCC TRUE Recall will augment and extend our existing recall notification process, providing us with an additional touch point to help reach consumers with recalled yet unrepaired vehicles.”

When an estimate is being written and a vehicle identification number is entered into CCC ONE, the system will detect if that specific vehicle has a critical open recall. If a recall is detected, users will automatically receive a vehicle recall notice via a pop-up screen within the CCC ONE solution. Once this occurs, collision repairers are encouraged to inform the owner that the vehicle is part of a recall and to print a copy of the recall notification.


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