The Car and Truck Fleet and Leasing Management Magazine

Penske Offers New Collision Management Service

May 20, 2009

READING, PA --- Penske Truck Leasing said it now offers Claims InSite, a collision management solution, to complement its North America truck collision repair centers. 

Claims InSite is designed to facilitate management of the entire accident process in real time, from incident reporting to ensuring vehicles are repaired in a quick and cost-effective manner, Penske said. 

The solution also "identifies the right collision repair centers and finds the best locations for chassis, body and trailer repairs, complete vehicle refinishing, and frame and alignment work for commercial trucks and vehicles via a national network," the company said. 

Penske operates 16 commercial truck collision repair centers across North America, where both Penske equipment and other retail fleet customers are serviced. More than 200 trained technicians staff the centers, annually repairing more than 18,000 vehicles. 

Claims InSite was developed in collaboration with the CEI Group Inc., a collision and claims management specialist with more than 25 years of experience serving fleets. 

CEI is a leading provider of technology-enhanced vehicle accident, driver safety and fleet risk management services. The company's provider network includes some 4,000-collision repair shops in North America, including nearly 900 truck collision repair centers. CEI's customers include self-insured commercial, institutional and governmental fleets, directly and through its alliances with fleet leasing companies.

Claims InSite "expedites and organizes the end-to-end accident management process -- managing physical damage claims; identifying high-quality, cost-effective collision repair facilities; capturing metrics and statistical analyses of accident reports; and securing payment from at-fault parties," Penske said. 

When an accident occurs, Penske customers can call the 24-hour Claims InSite national call center for assistance. Claims specialists gather claim information, including incident details from the driver, vehicle photos and police reports, and upload that to a Web-based management system. As details regarding repairs and insurance claims are processed, customers can track progress in real-time through the password-protected site, located at 

"By adding Claims InSite to our truck collision repair offering, Penske relieves customers of the burdens of accident management and allows them to focus on their core business," said Frank Mileto, senior vice president of business ventures for Penske Truck Leasing.


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