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Safelite's Wireless Tool Provides Turn-By-Turn Directions, Signature Capture and More

April 22, 2009

COLUMBUS, OH --- Safelite AutoGlass recently introduced Safelite's Mobile Resource Management (MRM), a wireless technology tool designed to equip field technicians with GPS technology to better manage their day and handle repairs in a paperless fashion. 

MRM uses BlackBerry technology to provide turn-by-turn directions and job-site credit card processing, real-time schedule updates, receipt printing and signature capture for Safelite AutoGlass' 3,100 mobile service technicians. This allows for a reduction in fuel costs and vehicle maintenance, reduced work-order processing costs, and the elimination of paper work orders. 

The International Association for the Wireless Telecommunications Industry recently featured the MRM tool as a case study in its monthly webinar. 

"The technology we've developed in the MRM tool has streamlined the interaction between technicians and consumers, decreasing the time involved on the consumer side and ensuring accuracy in the type of service they receive," said Chris Delong, director of Open Systems Belron US, parent company of Safelite AutoGlass. "It has made our business more efficient and improved the quality of service we deliver." 

Technicians across 46 states currently use MRM. In 2008, the MRM tool processed more than $660 million in annual revenue. 

The MRM tool functions on real-time electronic work order management and updates to schedules and routes. It has clock-in and clock-out capability and captures customer vehicle identification number (VIN), mileage and other information. 

MRM was initially released to a handful of technicians in select markets in 2006 and will be rolled out to all mobile technicians by the end of 2009.


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