The Car and Truck Fleet and Leasing Management Magazine

GM Implements Nationwide Process for Locksmiths to Obtain Key Information

June 02, 2008

DETROITGM is implementing a nationwide process for registered locksmiths to obtain information to make replacement keys and obtain immobilizer PIN information for GM vehicles. Made effective May 30 using a process established in December 2007 to comply with California law, any licensed (where licensing is required) and bonded locksmiths in the U.S. who have complied with the National Automotive Service Task Force (NASTF) Secure Data Release Model verification process will be able to access key code and immobilizer (when applicable) information when the verified registered owner / lessee of a vehicle requests the locksmith to produce a key to enter, start, and operate the vehicle. Locksmiths who meet all of the program requirements can obtain key codes and immobilizer PINs for $24.95.

GM is making this process available nationwide as part of an automobile industry voluntary action, according to Andrea Putnam, assistant communications manager, GM Service and Parts Operations (SPO). Many large auto manufacturers, including GM, have worked in collaboration with the NASTF, Associated Locksmiths of America (ALOA), and National Insurance Crime Bureau (NICB) to design and implement this process.

Key code information will be available for most GM vehicles as far back as the 1998 model year. GM will provide access to this information on a 24/7 basis.

GM dealers will continue to assist customers with their lock-out situations using existing processes but also have the option to refer customers to GM Roadside Assistance in the event of a lock-out emergency.

Until the end of 2007, GM was in pilot mode on its system to comply with the new California law (SB 1542) requiring auto manufacturers to provide "information" 24/7 to registered locksmiths to permit owners / lessees of vehicles purchased in California to "enter, start, and operate" their vehicles. The law also requires locksmiths to verify vehicle ownership and personal identity, and GM requires that they confirm that they have verified that information before accessing the key code information.


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