The Car and Truck Fleet and Leasing Management Magazine

Windshield Repair Industry Responds to Illegal Claims Harvesting

July 04, 2007

WASHINGTON, D.C. --- Following the arrest of several windshield repair technicians in Arizona for insurance fraud, the National Glass Association (NGA) has issued an industry alert asking members to look for instances of "claims harvesting." Claims harvesting involves the filing of fictitious insurance claims for windshield repairs that are never performed or charging insurance companies for more repairs than were actually delivered. The incidents prompting the alert occurred when consumers were approached for windshield repair service at car washes in Phoenix but, according to the NGA, they could occur anywhere. "Windshield repair at car washes and other automotive service centers is a perfectly legitimate and workable business model when executed with properly trained technicians doing legitimate repairs," said NGA Vice President Leo Cyr. "The problem is not windshield repair or where those repairs are performed. The problem stems from the actions of a few people that tarnish a legitimate industry populated by dedicated professionals."
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