The Car and Truck Fleet and Leasing Management Magazine

New York Drivers Urged to Report Winter Highway Damage

March 15, 2007

ALBANY, N.Y. --- Thruway Authority Acting Commissioner Astrid C. Glynn this week reminded New York motorists to report potholes on the state's highway system by calling 1-800-POTHOLE (1-800-768-4653). "We are committed to enhancing the mobility of New York’s motorists by constantly working to provide safe, efficient and reliable trips through preventive maintenance and repair," Glynn said. "By utilizing 1-800-POTHOLE, motorists can help us locate and repair potholes caused by winter conditions quickly and efficiently to maintain smooth and safe conditions on our roadways."Thruway Authority Executive Director Michael R. Fleischer added: "The 1-800-POTHOLE hotline is a statewide initiative that enhances the delivery of services on the Thruway System. Therefore, the Authority is glad to participate in this program again this year as part of its efforts to improve the customers’ experience on the highways."Motorists can call 1-800-POTHOLE (1-800-768-4653) to report potholes on any state-owned highway, including the Thruway, except in New York City, where motorists can report potholes by dialing 311. Potholes on county or town roads, city and village streets, or private roadways should be reported to the appropriate owner. Calls received by the hotline are directed to the closest state transportation department or Thruway Authority maintenance facility, from which a maintenance crew will be dispatched as soon as weather conditions and other factors permit.
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