The Car and Truck Fleet and Leasing Management Magazine

Study Reveals Private Party Used Cars Sold Online Rife With Costly Problems

December 31, 2003

A national study conducted by CNW Marketing Research, Inc., in November of more than 38,200 online used-car buyers showed nearly 13 percent of those who purchased from a private party said the condition of the vehicle was significantly worse than advertised.

Slightly more than 9 percent of those who purchased from an independent used-car dealer felt the vehicle was misrepresented while about 5 percent of those who bought a used car from a franchised new-car dealership believed they were hoodwinked. Of those who said they were misled, the cost of bringing the vehicle "up to snuff" cost an average of $316 for vehicles from franchised dealers, $611 from independent dealers and a whopping $738 for vehicles from private parties. Complaints ranged from inoperable switches and gauges to major body repairs that were not revealed in the classified ad or online auction. In a previous study, less than half of the respondents (46.8 percent) said they would recommend buying a vehicle online to a friend, relative or business associate.

Twitter Facebook Google+


Please note that comments may be moderated. 
Leave this field empty:

Fleet Incentives

Determine the actual cost of owning and running a vehicle in your fleet. Compare vehicles by class and model.

Sponsored by

Smith Electric manufactures and markets commercial electric vehicles.

Read more

Up Next

More From The World's Largest Fleet Publisher