The Car and Truck Fleet and Leasing Management Magazine

SGS Implements New Customer Service Center

August 26, 2003

SGS Automotive Services announced on August 14 that it has implemented a new Customer Service Center in Cincinnati for appointment scheduling and customer service that is speeding the process of readying off-lease and other vehicles for resale through the Internet.The center, which has been under organization and refinement during the past year, is headed by Terry Mollica, a veteran of customer service center management with 13 years of experience. Many services previously managed by five SGS regional service offices have been consolidated in the Customer Service Center. Key features of the SGS Customer Service Center include: A portfolio of reports that allows customers to see the status of every inspection currently in process online and in real time. Software capabilities that allow an SGS representative to take over a customer’s browser and walk them through reporting online. Productivity reports and measures on all customer Service Center employees, including their ability to schedule appointments efficiently. Online scheduling of inspector appoointments and electronic communications with inspectors through hand-held inspection devices. Customer care teams organized by client that are responsible for monitoring and nanaging each customer’s inspection needs.
Twitter Facebook Google+


Please note that comments may be moderated. 
Leave this field empty:

Fleet Incentives

Determine the actual cost of owning and running a vehicle in your fleet. Compare vehicles by class and model.


Fleet Faq Fuel Management

Bernie Kanavagh from WEX will answer your questions and challenges

View All


Fleet Tracking And Telematics

Todd Ewing from Fleetmatics will answer your questions and challenges

View All


Fleet Management And Leasing

Merchants Experts will answer your questions and challenges

View All


Sponsored by

Dollar Thrifty Automotive Group, Inc. is a car rental company headquartered in Tulsa, Oklahoma. The company's brands, Dollar Rent A Car and Thrifty Car Rental, serve travelers in more than 80 countries.

Read more

Up Next

More From The World's Largest Fleet Publisher