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Verizon Enhances Fleet Management and Field Service Solutions

August 09, 2012 - Press Release

NEW YORK – When it comes to managing a dispersed, mobile workforce of professionals or a fleet of vehicles essential to transporting goods and services, businesses often face roadblocks to productivity and performance. That’s why Verizon is enhancing Field Force Manager and Fleet Control to help companies achieve greater returns - from managing mobile workforces to fleets on the street.

Verizon’s enhanced offerings combine location management, cloud services and tablet-based solutions to meet the unique challenges in operating fleets. The offerings feature:

  • A new version of Verizon’s Field Force Manager, the company’s flagship workforce management application, helps companies manage and empower employees in the field with work tools and new enhancements for use on smart phones and tablets across various mobile operating systems.
  • An enhanced Verizon’ Fleet Control application, which can now be combined with a rugged, secure enterprise tablet pre-loaded with transportation and company-specific applications to help manage fleets and operations in the field.

“Rising fuel and labor costs are making it increasingly challenging for businesses to meet profit targets while complying with government and industry regulations,” said Mike Palmer, vice president of product strategy and global alliances for Verizon Enterprise Solutions. “Verizon recognizes the challenges and opportunities associated with getting mobile workforces safely and on time to their next destination. For many of our customers, the fleet is the core of the organization, and Verizon works closely with them to develop solutions that have a real impact on operations and ultimately the bottom line.”

Field Force Manager Empowers Employees in the Field

Verizon is rolling out an advanced version of its workforce management solution that leverages the power of smartphones and tablets to provide employees more work tools in the field, including electronic forms, location-based services, mobile timecards and job dispatch. The enhancements includes substantial design, functionality and feature enhancements that make the software even easier to use and provide faster and easier ways to access and share critical data about the business, including giving fleet managers near-real time visibility into operations through a cloud based management application.

Workers in the field can now easily clock into shifts, accept jobs and update status when completed, and submit electronic forms with barcodes, pictures and signatures for proof of service. At the same time, their managers – using cloud computing technology – can keep tabs on business activities in the field and make quicker decisions, such as rerouting the nearest worker to a new job when a customer needs service. Verizon also is also offering Field Force Manager in a kit with rugged enterprise handhelds and machine-to-machine data plans.

Fleet Control Keeps Fleet Operations Rolling

Verizon is making its Fleet Control solution available on the rugged secure enterprise blank tablet – a “blank slate” that can be tailored for individual customer needs. By combining Verizon’s leading wireless network with fleet management software, mobile workers and fleet managers can benefit from a robust mobile work tool ideal for use in and out of the truck.

With Fleet Control, which is a build-to-order solution ideal for both private and for-hire fleets, transportation and distribution businesses can leverage technology to redefine the everyday driver experience while monitoring vehicles and drivers, optimizing routes, simplifying driver inspections, managing speed and fuel consumption, and helping to remain compliant with regulatory reporting requirements. Fleet Control also comes with a series of other optional applications that can improve business operations and can integrate with new or currently used proof of delivery applications.

Verizon Enterprise Solutions creates global connections that generate growth, drive business innovation and move society forward. With industry-specific solutions and a full range of global wholesale offerings offered over the company's secure mobility, cloud, strategic networking and advanced communications platforms, Verizon Enterprise Solutions helps open new opportunities around the world for innovation, investment and business transformation. Visit to learn more.

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