The Car and Truck Fleet and Leasing Management Magazine

New Feature for Ford's Quality Fleet Care Program

July 16, 2002

Ford Motor Company's Quality Fleet Care (QFC) program, its centralized fleet service billing program for Ford fleet customers, has added electronic funds transfer (EFT) as a payment option for their customers.

The new payment option follows the April announcement of a reduced administrative fee struc-ture that caps QFC fees on repair services performed at Ford, Lincoln and Mercury dealers for cars and light trucks, and features no fees for services on F-650 and F-750 medium-duty trucks. QFC fees were previously dropped on tire purchases and related services as part of Ford's national Tire Program.

According to David Peterson, Ford's Quality Fleet Care Manager, "The goal is to continue to add value to the program for our Ford customers. Reduced fees are just a piece of that value. We report on warranty repairs at no added charge and provide business reports on our Web site at no cost to our customers."

He also indicated reporting on recall completion for QFC customers is planned for later this year. More information about Ford's Quality Fleet Care program can be obtained by calling 800-367-3221 or by visiting their Web site at

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