GM's Sounding Board Serves as Conduit to Fleet Industry
GM’s Fleet and Commercial Sounding Board offers a forum for fleet professionals and GM Fleet and Commercial management to candidly discuss issues of importance to the entire fleet industry.
The Sounding Board makes contributions that will ultimately improve the levels of performance of both GM and its commercial fleet customers, according to Rob Minton, commercial sales national account manager.
“We’ve established the Sounding Board to help us achieve our goals and
strengthen our focus on our customers,” he said.
The board is made up of GM commercial customers who own, operate, and manage fleets of GM vehicles, as well as operate competitor vehicles. GM uses this group’s input to help make decisions about future product model designs and packages.
“This group is the true voice of our customer, and we are listening,” Minton said.
The board meets four times a year, including during the annual GM Product Preview and at the Detroit Auto Show. Each U.S. GM region is represented, and GM has expanded the board to include Canadian members.
“We will soon add members from Mexico to make it truly a North American Sounding Board,” Minton said.
The GM Commercial Sounding Board got a sneak peek at the 2010 Chevrolet Camaro convertible at the 2009 Fleet & Commercial Product Preview.
Sounding Board Members Make a Difference in Product Design
Pete Silva, director-fleet purchasing for PepsiCo, has volunteered on the Sounding Board for the past three years.
Silva’s participation on the board allows him to be close to the manufacturer’s decision-making process, help his company, and network with other fleet managers.
“This is a very knowledgeable group of respected fleet managers who are not afraid to express a point of view or challenge the status quo,” he said.
The board’s quarterly meetings are aimed at identifying and resolving fleet issues. Silva and his board colleagues provide input from a fleet customer perspective on future fleet decisions.
“The board is important for GM to hear from key customers on broad-based fleet issues,” Silva said. “Fleet managers can contact Sounding Board members to bring issues to GM fleet leadership.”
Patsy Brownson, manager, fleet relations, for Cox Enterprises, Inc., agrees with Silva, and regards her 12-year board membership as a way to exchange processes and bolster two-way communication.
“It’s a win-win for both fleet and also GM,” she said. “The board enables people to work together to solve issues on both sides. We work on them together to come up with great resolutions for both parties.”
Brownson noted the board facilitates a platform for fleet managers to voice exactly what they’re looking for in new products. They are also able to test products for GM and provide feedback.
At each board meeting, members address a log of topics that are tracked, including maintenance issues and product and package recommendations.
“We are instrumental in communicating how fleets need certain specifications included, which can sometimes be very different than retail packages,” Brownson said.