The Car and Truck Fleet and Leasing Management Magazine

Fleet MY-2012 Order-to-Delivery Times Improve Slightly

Key factors causing OTD delays were increased vehicle volumes due to continued auto industry sales growth, lengthy quality holds, parts shortages, ongoing railcar shortages, recalls, plant changes, and weather-related issues.

October 2012, by Mike Antich, Lauren Fletcher, and Chris Wolski

Order-to-delivery (OTD) times, on average, improved slightly in 2012 compared to model-year 2011, which witnessed the March 2011 earthquake and subsequent tsunami in Japan, causing disruption of the U.S. automotive supply chain, resulting in parts shortages and delayed OTD times.

In 2012, there were a number of factors that impacted OTD including:

● Increased vehicle volumes due to continued industry sales growth.
● Manufacturer quality holds (tire and axle delays, etc.).
● Limited fleet allocation.
● Ongoing railcar shortages.
● Recalls.
● Parts shortages.
● Weather-related delays, especially
related to hailstorms.

“Overall, OTD times improved slightly in 2012. Although some models experienced increases, there were many models that improved or didn’t change,” said Cindy Gomez, manager of vehicle acquisition services for Donlen. “Some of the OTD delays that did occur, particularly early in the model-year, were residual effects of last March’s earthquake in Japan and the subsequent tsunami. As the model-year progressed, OTD times improved.”

Many of the issues that impacted OTD in 2011 were resolved by the time 2012 fleet deliveries commenced.

“OTD times for 2011 models were hampered, in many cases, by the parts supplier shortages caused by the tsunami in Japan. Now that suppliers are back up and producing, it has really improved the lead times for 2012-MY,” said Jim Tangney – VP of vehicle acquisitions for Emkay.

Most credit the proactive measures by OEMs in helping to ensure that 2012 OTD times did not increase compared to last year. Even with a consistent increase in order volume, trucks across the board improved, some by as much as a month.

“The vast majority of vehicles showed an improvement in the OTD timeframe. There were very few vehicles that did not show at least one day in improved delivery timing. This speaks volumes for the commitment the manufacturers have in improving the ordering experience for customers,” said Candice Groth, factory order and vehicle information center manager for GE Capital Fleet Services.

On the whole, OTD for 2012 went relatively smoothly. “We just didn’t see the kind of foreseeable and unpredictable high-impact delays in the past, relative to natural disasters, financial difficulties, labor agreements, and supplier or railcar issues,” said Rob Baran, department head, vehicle acquisition for ARI.

These were among some of the findings from Automotive Fleet’s 13th annual OTD survey. Six fleet management company (FMC) survey partners provided data for this year’s study:

● ARI.
● Donlen.
● Emkay.
● GE Capital Fleet Services.
● LeasePlan USA.
● Wheels, Inc.

The survey tracked deliveries from 121,953 new vehicles in the 2012 model-year, representing 103 models.

OTD times for cars were calculated from the day an order was placed with a factory to vehicle delivery to a dealer (not driver pickup). Truck OTD was calculated from order placement to delivery to an upfitter or, if no upfitting was required, to a dealer. The days spent at an upfitter were not included in truck OTD times. An industry average was calculated for each model tracked based on information provided by participating FMCs.

2012 Order-to-Delivery Times: Cars (44,467 Total)   
Car Models 2012-MY OTD (Days) 2011-MY OTD (Days) Change (Days)
2012 Chevrolet Impala 47 50 -3
2012 Dodge Avenger 48 61 -13
2012 Chevrolet Cruze 49 52 -3
2012 Dodge Charger 52 73 -21
2012 Chevrolet Malibu 52 46 6
2012 Buick LaCrosse 52 52 0
2012 Lincoln MKS 54 N/A N/A
2012 BMW 3 Series 56 N/A N/A
2012 Volvo S80 56 N/A N/A
2012 Ford Taurus 57 67 -10
2012 Toyota Camry 57 59 -2
2012 Toyota Avalon 57 63 -6
2012 Mercedes E-Class 57 N/A N/A
2012 Chrysler 200 59 71 -12
2012 Mercedes CLS-Class 59 N/A N/A
2012 Chrysler 300 60 N/A N/A
2012 Toyota Camry Hybrid 61 56 5
2012 Lincoln MKZ 64 N/A N/A
2012 Cadillac CTS 65 50 15
2012 Nissan Maxima 68 67 1
2012 Volvo S60 69 N/A N/A
2012 VW Passat 70 N/A N/A
2012 Mazda6 70 69 1
2012 Mercedes S-Class 70 N/A N/A
2012 Volvo XC 70 71 N/A N/A
2012 Ford Fusion 75 74 1
2012 Ford Fusion Hybrid 76 92 -16
2012 Nissan Sentra 76 102 -26
2012 Nissan Altima 77 69 8
2012 Audi A6 79 83 -4
2012 Mercedes C-Class 79 N/A N/A
2012 Ford Fiesta 81 88 -7
2012 Nissan Leaf 81 N/A N/A
2012 Chevrolet Volt 82 88 -6
2012 Volkswagen Jetta 86 63 23
2012 Ford Focus 87 79 8
2012 Toyota Prius 93 108 -15
2012 Audi A4 94 94 0
2012 Toyota Prius V 103 N/A N/A
2012 Fiat 500 112 N/A N/A

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