The Car and Truck Fleet and Leasing Management Magazine

Fleet MY-2012 Order-to-Delivery Times Improve Slightly

Key factors causing OTD delays were increased vehicle volumes due to continued auto industry sales growth, lengthy quality holds, parts shortages, ongoing railcar shortages, recalls, plant changes, and weather-related issues.

October 2012, by Mike Antich, Lauren Fletcher, and Chris Wolski

Order-to-delivery (OTD) times, on average, improved slightly in 2012 compared to model-year 2011, which witnessed the March 2011 earthquake and subsequent tsunami in Japan, causing disruption of the U.S. automotive supply chain, resulting in parts shortages and delayed OTD times.

In 2012, there were a number of factors that impacted OTD including:

● Increased vehicle volumes due to continued industry sales growth.
● Manufacturer quality holds (tire and axle delays, etc.).
● Limited fleet allocation.
● Ongoing railcar shortages.
● Recalls.
● Parts shortages.
● Weather-related delays, especially
related to hailstorms.

“Overall, OTD times improved slightly in 2012. Although some models experienced increases, there were many models that improved or didn’t change,” said Cindy Gomez, manager of vehicle acquisition services for Donlen. “Some of the OTD delays that did occur, particularly early in the model-year, were residual effects of last March’s earthquake in Japan and the subsequent tsunami. As the model-year progressed, OTD times improved.”

Many of the issues that impacted OTD in 2011 were resolved by the time 2012 fleet deliveries commenced.

“OTD times for 2011 models were hampered, in many cases, by the parts supplier shortages caused by the tsunami in Japan. Now that suppliers are back up and producing, it has really improved the lead times for 2012-MY,” said Jim Tangney – VP of vehicle acquisitions for Emkay.

Most credit the proactive measures by OEMs in helping to ensure that 2012 OTD times did not increase compared to last year. Even with a consistent increase in order volume, trucks across the board improved, some by as much as a month.

“The vast majority of vehicles showed an improvement in the OTD timeframe. There were very few vehicles that did not show at least one day in improved delivery timing. This speaks volumes for the commitment the manufacturers have in improving the ordering experience for customers,” said Candice Groth, factory order and vehicle information center manager for GE Capital Fleet Services.

On the whole, OTD for 2012 went relatively smoothly. “We just didn’t see the kind of foreseeable and unpredictable high-impact delays in the past, relative to natural disasters, financial difficulties, labor agreements, and supplier or railcar issues,” said Rob Baran, department head, vehicle acquisition for ARI.

These were among some of the findings from Automotive Fleet’s 13th annual OTD survey. Six fleet management company (FMC) survey partners provided data for this year’s study:

● ARI.
● Donlen.
● Emkay.
● GE Capital Fleet Services.
● LeasePlan USA.
● Wheels, Inc.

The survey tracked deliveries from 121,953 new vehicles in the 2012 model-year, representing 103 models.

OTD times for cars were calculated from the day an order was placed with a factory to vehicle delivery to a dealer (not driver pickup). Truck OTD was calculated from order placement to delivery to an upfitter or, if no upfitting was required, to a dealer. The days spent at an upfitter were not included in truck OTD times. An industry average was calculated for each model tracked based on information provided by participating FMCs.

2012 Order-to-Delivery Times: Cars (44,467 Total)   
Car Models2012-MY OTD (Days)2011-MY OTD (Days)Change (Days)
2012 Chevrolet Impala4750-3
2012 Dodge Avenger4861-13
2012 Chevrolet Cruze4952-3
2012 Dodge Charger5273-21
2012 Chevrolet Malibu52466
2012 Buick LaCrosse52520
2012 Lincoln MKS54N/AN/A
2012 BMW 3 Series56N/AN/A
2012 Volvo S8056N/AN/A
2012 Ford Taurus5767-10
2012 Toyota Camry5759-2
2012 Toyota Avalon5763-6
2012 Mercedes E-Class57N/AN/A
2012 Chrysler 2005971-12
2012 Mercedes CLS-Class59N/AN/A
2012 Chrysler 30060N/AN/A
2012 Toyota Camry Hybrid61565
2012 Lincoln MKZ64N/AN/A
2012 Cadillac CTS655015
2012 Nissan Maxima68671
2012 Volvo S6069N/AN/A
2012 VW Passat70N/AN/A
2012 Mazda670691
2012 Mercedes S-Class70N/AN/A
2012 Volvo XC 7071N/AN/A
2012 Ford Fusion75741
2012 Ford Fusion Hybrid7692-16
2012 Nissan Sentra76102-26
2012 Nissan Altima77698
2012 Audi A67983-4
2012 Mercedes C-Class79N/AN/A
2012 Ford Fiesta8188-7
2012 Nissan Leaf81N/AN/A
2012 Chevrolet Volt8288-6
2012 Volkswagen Jetta866323
2012 Ford Focus87798
2012 Toyota Prius93108-15
2012 Audi A494940
2012 Toyota Prius V103N/AN/A
2012 Fiat 500112N/AN/A

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