AT&T Launches GPS-Based Workforce-Management Service
CHICAGO – AT&T has launched a hosted GPS-based workforce management service that includes mileage tracking, wireless timesheets, alerts, and electronic data gathering from the field, according to Information Week. The TeleNav Track service is from TeleNav, a provider of location-based services, but is sold by AT&T. The offering is meant for companies of all sizes, and includes a premium version with additional features, such as wireless forms, dispatching, barcode-scanning support, and voice and on-screen turn-by-turn GPS directions.The TeleNav Track software is available for Research In Motion’s BlackBerry 8800, and on Hewlett-Packard’s iPAQ hw6920 Mobile Communicator. For enterprises, AT&T offers optional integration with back-office systems using a Web services application programming interface and other connectors.Field managers and dispatchers access the service through a Web-based interface that enables them view the location of mobile workers, assign new jobs, estimate time of arrival, and keep a record of customer visits. Field workers can input job-related data on their mobile device, which also can be used to clock in and out of work to avoid having to return to the office.The BlackBerry 8800 supports AT&T’s push-to-talk service, which workers can use to contact managers quickly, or to participate in group calling. TeleNav Track is available through AT&T’s business-to-business sales force in two monthly subscription plans.