The Car and Truck Fleet and Leasing Management Magazine

Hino Australia Opens Dedicated In-House Customer Care Center

August 16, 2016

Photo: Hino Australia
Photo: Hino Australia

Hino Australia has opened a dedicated in-house care centre. It is the first Hino distributor worldwide to offer such a facility.

The purpose-built center at Hino Australia's head office in Sydney will serve as the contact point for customers reaching Hino Australia through e-mail, phone, and social media channels.

Hino Australia General Manager, Brand and Franchise Development Bill Gillespie said the new Customer Care Centre represents the next step in Hino Australia's brand journey.

"As part of our investment in customer support and our growing Hino Advantage suite of business solutions, the new Customer Care Centre is possibly the most vital addition to our offering," Gillespie said."The Customer Care Centre is more than a call centre: it is a complete support solution for all our customers and their businesses through every stage of truck ownership. Being able to accept and respond to all enquiries within the walls of our head office represents the ongoing focus that places our customers at the centre of our operation.
The advantage for businesses is connecting them directly to the nerve centre of Hino knowledge and the peace of mind that we have the solutions to keep them on the road for longer."

Designed and built by Sydney-based company Enfold Projects, the center embodies the Hino customer support ethos to create an inviting and uplifting work environment, according to the company.

In addition to the Customer Care Centre, the Hino Advantage suite of services includes business benefits such as an extended five-year warranty, financial services, roadside assistance, fleet training, factory-trained dealership technicians, and access to Hino Genuine parts and accessories.

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