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Fleet FAQ? Fleet Tracking and Telematics

Q. What questions should I ask to get an idea of the level of customer service I will receive from my telematics vendor?

June 13, 2017, by Todd Ewing - Also by this author

A. Customer service is an important aspect of selecting the right telematics vendor. You should feel that you have a partner on the other end of the phone who is working diligently to help solve any issues you may come across during the life of your contract. Below are just a few of the many questions to consider asking any provider you are thinking of doing business with.

  • What percentage of calls are answered upon the first ring?
  • How quickly do they respond to other methods of contact such as email and online chats?
  • If I have an open support case, how often is the status communicated to me?
  • Do you provide live training at no cost?
  • Do you offer an extensive library of training materials (guides and videos) that I can access quickly, easily and at my convenience?
  • Do you offer a warranty for the life of the contract?
  • What is your support plan throughout the length of the contract?

Author Bio

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Todd Ewing

Director of Product Marketing, Fleetmatics

Todd Ewing is director of product marketing at Fleetmatics, a Verizon Company.

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