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Fleet FAQ? Fleet Tracking and Telematics

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Q. What questions should I ask to get an idea of the level of customer service I will receive from my telematics vendor?

A. Customer service is an important aspect of selecting the right telematics vendor. You should feel that you have a partner on the other end of the phone who is working diligently to help solve any issues you may come across... READ MORE

Q. What other benefits should I think about when looking to purchase a telematics solution?

A. Adoption rate – invest in a solution that you can truly see your end users – such as fleet managers and dispatchers – using on a consistent basis, no matter their location. The ultimate goal is... READ MORE

Q. Most of my managers are mobile. How can they keep an eye on what’s going on with drivers and vehicles when they’re not at their desk?

A. Using a fully functional mobile app for both managers and drivers will be your best tool for mobile managers. The app should offer the same features a... READ MORE

Q. How can I ensure my drivers will have the best experience transitioning from paper logs to electronic logs?

A. Having an easy-to-use design helps when it comes to introducing new and potentially unfamiliar technology to your drivers. You will be able to tell right away if the vendor invests in the design of the application... READ MORE

Q. What qualities should I really be looking for in an ELD provider?

A. There are a few major qualities to look for in an ELD provider. Below are some check list items that can get you started... READ MORE

Q. What is the typical per-vehicle startup cost when it comes to adding telematics to my fleet?

While the exact amounts will vary due to fleet size, complexity, and other factors, generally fleets will see relatively short ROI on telematics system... READ MORE

Q. How long can I expect my vehicles to be down to complete the installation, and in general, what can I expect when it comes to installation as far as who has to install it?

A. On average, a vehicle will experience down time to have a Fleetmatics telematics device installed by a professional installation technician, which can be scheduled around routine ... READ MORE

Q. Can you discuss the pros and cons between passive and real-time GPS?

A. Passive GPS doesn't track a vehicle in real time. Instead, it stores information, which is then downloaded once the vehicle has been returned to the office... READ MORE

Q. When a system is dependent on wireless connectivity, what happens when you’re in an area with weak wireless Internet signals?

A. While data will continue to be captured, it won’t be transmitted to the fleet manager until the vehicle returns to an area with a strong signal. READ MORE

Q. Is the OBD-II port occupied or does the telematics device allow for maintenance diagnostics machines to plug in without needing to unhook the device?

A. No, Fleetmatics tracking devices are not plugged into the OBD-II port, making them tamper proof and allowing maintenance technicians access to the OBD-II port... READ MORE

Q. For safety, how does the system know what the posted speed limit is in a given area?

A. A GPS system correlates the location of the vehicle with the posted speed listed on map data, triggering an alert if the vehicle is exceeding the posted speed limit while ... READ MORE

Q. With the various alerts, how much flexibility do I have on who gets what alerts, how often and when? Can you change alerts by vehicle?

A. You can set up alerts to allow anyone in the organization who wants or needs to see them. The frequency and the types of alerts are... READ MORE

Q. When it comes to vehicle location tracking, is it possible to overlay other map data, such as our customer database?

Yes. This is how geofencing can be used to powerfully curate and categorize job sites, allowing the realization of where drivers and vehicles ... READ MORE

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Author Bio

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Todd Ewing

Director of Product Marketing, Fleetmatics

Todd Ewing is director of product marketing at Fleetmatics, a Verizon Company.

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