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Fleet FAQ? Fleet Management & Leasing

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Q. What is included in a typical fleet maintenance program?

A. Fleet management providers offer different approaches to maintenance. Management software can track... READ MORE

Q. How should fleet vehicles be prepared for winter?

A. Basic fluid, tire and battery maintenance can dramatically reduce the chance of drivers getting stranded... READ MORE

Q. What do you like about your current arrangement?

A. If you are undertaking a switch, you probably feel even more pressure to get it right. And, if that’s the case, don’t lose sight of what you really like about your current arrangement... READ MORE

Q. The company checks all the boxes on paper. How will I know if they are culturally a good fit for us?

A. Good companies attract and keep good people. You want the account representative you work with today to still be with you tomorrow... READ MORE

Q. What questions should I ask when evaluating technology solutions?

A. If you are assessing these solutions your key considerations should be... READ MORE

Q. How does a fleet manager prepare for a storm?

A. Every fleet and organization is different. Some may need to move assets and workers away from threatened areas, while others, like utility or human service organizations, may send more in... READ MORE

Q. What is important to ask about when it comes to customer service?

A. Your contact options should never be limited to an 800 number... READ MORE

Q. How should we handle the damage to our fleet after the storm passes?

A. For any fleet, when storm-related vehicle damage occurs, it is treated like any other kind of accident. If you have an accident management program, your fleet partner should jump in... READ MORE

Q. What should fleet managers do if there is a fuel shortage during a natural disaster?

A. Fleets using fuel cards should have a “storm profile” in place that anticipates the impact of fuel scarcity. Prices may be rising and stations may ration fill-ups in emergency situations... READ MORE

Q. What do I need to tell my drivers before a storm?

A. When emergency protocols go into effect, drivers need to know where to go, and they also need to know what to do if they can no longer get there... READ MORE

Q. How do I assess their technology capabilities?

A. Ask when the first rollouts occurred, how many customers are using the technology and... READ MORE

Q. How do I determine if the leasing structure is right for our organization?

A. Not all FMCs are flexible when it comes to leasing plans... READ MORE

Q: If it is not illegal according to the Federal law, do employees still have to comply with company rules?

Clearly defined driver safety policies should consider federal regulations. . . READ MORE

Q: How can we encourage safe driving practices in our fleet?

Fleet safety programs should include some sort of company action plan that rewards positive behavior . . . READ MORE

Q: With so many technology enhancements for fleet management companies, how can we monitor cell phone usage to eliminate distractions?

A: Distracted driving is a dilemma for fleet managers looking to leverage useful technology to improve . . . READ MORE

Q. How do we start the vehicle upfitting process?

A. The best source to obtain feedback is to work with customers, drivers, and field technicians. The drivers and field technicians operate the equipment and know what is required to perform their daily job functions... READ MORE

Author Bio

Jack Firriolo

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Chief Operating Officer

Jack Firriolo is the Chief Operating Officer at Merchants Fleet Management. As a member of senior leadership Jack not only provides vision for the company, but also delivers best-in-class results across all operating areas. As a business industry expert Jack is relied on to oversee the completion of information technology projects, and to help grow the Merchants Fleet Management brand.

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Fleet Tracking And Telematics

Todd Ewing from Verizon Connect will answer your questions and challenges

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Fleet Management And Leasing

Jack Firriolo from Merchants will answer your questions and challenges

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Fuel Management

Bernie Kanavagh from WEX will answer your questions and challenges

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In electronics, firmware refers to the software that controls a device’s functions.

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