The Car and Truck Fleet and Leasing Management Magazine

Strange, but True

These “Strange, but True” stories were sent to Automotive Fleet by fleet managers, drivers, and fleet management companies. Have a strange but true story? Something so incredible it couldn’t have been made up? Share your stories with Automotive Fleet.

December 2010, by Lauren Fletcher - Also by this author

Share your stories with Automotive Fleet. E-mail: [email protected]

 

One Person's Car is Another Person's ... Home?

A leasing company was trying to identify the location of a leased, turn-in vehicle at an auction. The contact at a courtesy delivery dealership indicated the vehicle "had already been picked up" for auction. The leasing company checked with several auctions in the area and could not locate the vehicle. In desperation, one auction's agent went to the dealership and physically walked the lot, looking for the lost vehicle. It was quickly located on a back lot and VIN verified. The odd thing - the vehicle appeared to have lots of clothing and other items stored inside.
It turned out after further investigation that someone at the dealership had been using leasing company turn-in vehicles as his "home." He rotated the vehicle so he wasn't noticed.

Technology Really Does Work

Due to one city's goal of doing more work with less people, it staffed with the minimum number of personnel. With two shifts and only one parts buyer, the parts counter was unstaffed for most of one shift. After purchasing a purpose-built Fleet Information Management System (FIMS) three years ago, the City discovered significant capital parts inventory losses due to technicians forgetting to document all parts installed. To rectify such losses, the City purchased bar code software and mandated all parts must be bar code issued to a work order before they could be removed from the parts room. 

This change resulted in technician push-back. Some even said: "This is going to take too much time and add to our workload. It's going to take longer than necessary to get jobs done. This is not necessary and a waste of money."

One week after bar code implementation, one of the same technicians who complained about the inconvenience was forced back to the parts room to scan an oil filter he tried to remove without scanning. During one of the subsequent courtesy demonstrations of the scanning process, the FIMS indicated "nine in stock," but there were only two on the shelf.

The technician's reaction: "See, this means bar coding is not dependable."
The parts buyer's response: "No, this means seven were installed and not scanned before leaving the parts room; in other words - missing inventory." This technician now understands and believes in bar code inventory management.

Twitter Facebook Google+

Comments

Please note that comments may be moderated. 
Leave this field empty:
 
 

Fleet Incentives

Determine the actual cost of owning and running a vehicle in your fleet. Compare vehicles by class and model.

FleetFAQ

Fleet Management And Leasing

Merchants Experts will answer your questions and challenges

View All
Sponsored by

The vehicle is shipped from a fleet to an upfitter to add equipment. The completed vehicle is then transported back to the customer's location.

Read more

Blog

Market Trends

Mike Antich
Avoid Repeating Past Inefficiencies: Build the Truck to Match Today’s Application

By Mike Antich
I asked one fleet manager how he spec’ed replacement trucks for his fleet application. He related that many years earlier an OEM rep spec’ed out his trucks and he has been using the same formula ever since. While this may work in some cases, specifications should be defined by today’s fleet application to ensure the replacement truck is designed to accommodate current operational requirements rather than trying to make your operation conform to trucks spec’ed for yesteryear’s requirements.

Conduct an Efficiency Audit to Eliminate Waste in Your Fleet Budget

By Mike Antich

View All

Driving Notes

Amy Winter-Hercher
2017 Subaru Impreza

By Amy Winter-Hercher
The redesigned 2017 Impreza has been built on Subaru’s new platform that improves stability and reduces road noise and vibration. The fuel-efficient, all-wheel-drive Impreza makes for a good commuter vehicle — available in either a sedan or hatchback.

2017 Mazda CX-5

By Eric Gandarilla

View All

Nobody Asked Me, But...

Sherb Brown
Yes Virginia, There is Depreciation

By Sherb Brown
Depreciation is a necessary evil in our industry. Knowing your risks and knowing your OEM partners won’t make depreciation go away but it can make it more manageable.

Are You a Fleet Manager or Are You Just Managing a Fleet

By Sherb Brown

View All

Data Points

Dylan Brown
Does Telematics Branding Translate to Adoption?

By Dylan Brown
We asked over 750 fleet professionals questions about the prevalence of each provider in the market and their brand recognition.

How Fleet Size Dictates Telematics Needs

By Dylan Brown

View All

In Memoriam: Coach's Insights

Ed Bobit
Thinking of the Newbies of the Future

By Ed Bobit
A lot has changed in the past 10-15 years, so we can only imagine this momentum will continue into the next decade-plus. How will this change impact the fleet manager of tomorrow?

Managing a Car vs. Work Truck Fleet

By Ed Bobit

View All

STORE

Up Next

More From The World's Largest Fleet Publisher