The Car and Truck Fleet and Leasing Management Magazine

AFLA: June 1990

November 1995, by Staff

June 1990

Themed "Launching the '90s." the Automotive Fleet & Leasing Association held its annual meeting at the J.W. Marriott Hotel in Houston, April 19-22, attracting 240 attendees.

The convention was kicked off by keynote speaker Jack Kolb, chairman of ARI, who discussed, among other topics, the consolidation of the vehicle leasing industry through acquisitions and mergers which he predicted would probably continue. In addition, Kolb spoke on the increasing importance of customer service on the part of vehicle lessors. "Service is the most explosive area of growth from both the lessee and lessor viewpoint," said Kolb. "Computerized individual service and listening to the concerns of the customer will be the hallmarks of excellent service in the 1990s."

Kolb also touched upon a recent development in lessee services, known as "total fleet management programs," where a lessor handles the day-to-day administration of a client's fleet. "Although there is a need to develop a closer partnership between the lessee and lessor, you can't replace the fleet manager. There will always be a need for an in-house manager," said Kolb.

One highlight of this year's conference was a panel discussion dealing with "Recent Changes in the (Leasing) Industry." Panelists included: Harry Chouinard, vice president of Wheels, Inc.; Chuck Curlett, regional vice president - sales, East for PHH FleetAmericas; and Peter Sollenne, senior vice president of sales and marketing for U.S. Fleet Leasing. Moderating the panel discussion was Mike Flanigan, regional vice president for GE Capital Fleet Services.

In his opening remarks, Flanigan observed that one consequence of the mergers within the vehicle leasing industry will be that lessors will further specialize their services. As for the prospect of future acquisitions, Flanigan said, "In regards to GE, the mergers are pretty much complete in the domestic North American area."

PHH's Curlett pointed out that another significant industry change has occurred in client services. "In the 1990s, service will be even more critical," said Curlett. Among the new client service programs introduced by PHH Fleet America, Curlett cited preventive maintenance, driver records, accident management and subrogation, safety, title and registration, and personal use benefit reporting. According to Currlett, one factor influencing change in client services has been the introduction of new technologies, primarily computers for transmission of vehicle orders and changes, electronic mail, and electronics billing and reporting.

PHH's newest client services program is Fleet Administration Services, which, according to Curlett, was introduced at the request of the lessor's clients. The Fleet Administration Services program "offers a partnership between the lessor and a lessee's fleet manager in administering a fleet by providing direct driver contact with the lessor so clients can devote more time to establishing vehicle policy and truly managing a fleet," said Curlett.

Another recent and innovative service announced by Wheels at the conference is its cellular phone program. Under this program, Wheels will lease or sell cellular phones to its clients for installation in fleet vehicles; Chouinard predicted that cellular phones will be standard equipment in cars by the turn of the century.

Twitter Facebook Google+

Comments

Please note that comments may be moderated. 
Leave this field empty:
 
 

Fleet Incentives

Determine the actual cost of owning and running a vehicle in your fleet. Compare vehicles by class and model.

FleetFAQ

Fleet Management And Leasing

Merchants Experts will answer your questions and challenges

View All
Sponsored by

The International Automotive Remarketers Alliance (IARA) is an organization that works to assist, educate, and share knowledge across the vehicle remarketing industry.

Read more

Blog

Market Trends

Mike Antich
Avoid Repeating Past Inefficiencies: Build the Truck to Match Today’s Application

By Mike Antich
I asked one fleet manager how he spec’ed replacement trucks for his fleet application. He related that many years earlier an OEM rep spec’ed out his trucks and he has been using the same formula ever since. While this may work in some cases, specifications should be defined by today’s fleet application to ensure the replacement truck is designed to accommodate current operational requirements rather than trying to make your operation conform to trucks spec’ed for yesteryear’s requirements.

Conduct an Efficiency Audit to Eliminate Waste in Your Fleet Budget

By Mike Antich

View All

Driving Notes

Amy Winter-Hercher
2017 Subaru Impreza

By Amy Winter-Hercher
The redesigned 2017 Impreza has been built on Subaru’s new platform that improves stability and reduces road noise and vibration. The fuel-efficient, all-wheel-drive Impreza makes for a good commuter vehicle — available in either a sedan or hatchback.

2017 Mazda CX-5

By Eric Gandarilla

View All

Nobody Asked Me, But...

Sherb Brown
Yes Virginia, There is Depreciation

By Sherb Brown
Depreciation is a necessary evil in our industry. Knowing your risks and knowing your OEM partners won’t make depreciation go away but it can make it more manageable.

Are You a Fleet Manager or Are You Just Managing a Fleet

By Sherb Brown

View All

Data Points

Dylan Brown
Does Telematics Branding Translate to Adoption?

By Dylan Brown
We asked over 750 fleet professionals questions about the prevalence of each provider in the market and their brand recognition.

How Fleet Size Dictates Telematics Needs

By Dylan Brown

View All

In Memoriam: Coach's Insights

Ed Bobit
Thinking of the Newbies of the Future

By Ed Bobit
A lot has changed in the past 10-15 years, so we can only imagine this momentum will continue into the next decade-plus. How will this change impact the fleet manager of tomorrow?

Managing a Car vs. Work Truck Fleet

By Ed Bobit

View All

STORE

Up Next

More From The World's Largest Fleet Publisher