Down the Road

January 8, 2010

Jeff Bezos, founder of the global marketing giant, describes one of his company's foundational business tenets as starting with the customer and working backward. Such a customer-focused approach can enhance fleet management's value and importance in the corporate organization.

Tags: Amazon, customer service, fleet management, Jeff Bezos, management skills, Newsweek

December 11, 2009

A Ford engineer who helped develop the first flathead V-8 engine designed for mass production used his understanding of human nature to convince his famously stubborn boss to make a critical design change. His methods of persuasion illustrate critical lessons in working with your own management.

Tags: Don Sullivan, Henry Ford, John Keenan , management skills, Spitzer Center for Ethical Leadership

December 4, 2009

A Scarlet Letter instruction list to spot incompetent managers is turned into a Gold Star roll of outstanding manager characteristics. At a time when the adage, '"Make yourself more valuable every day" is particularly sound advice, how many Gold Stars do you have?

Tags: effective management, fleet management, management skills