November 2009, Automotive Fleet - Feature

AFLA 1990

By Staff

ARTICLE TOOLS        | E-MailPrint Subscribe

Send an e-mail to a colleague Please fill out the form below to send a link to this story to your colleague.
Your Name:	Your E-mail:
Colleagues' E-mail (Separate each address with comma):
Message: (Max. 500 chars.)
Enter the verification code as it is shown below without spaces. (Not case-sensitive) Enter Code: What's this? Image Code Verification Automated programs can't "read" the code you see in the box: only humans can. When you enter this code, it ensures that your order is going to a real person. If you don't see an image, make sure your browser is set to display images and try again. If you're not sure what the code is, make your best guess. If you're incorrect, you'll get another chance to enter a different code on the next screen. Close
CANCEL

April 1990- 23^rd Annual Conference

Date: April 19-22
Location: Houston, J.W. Marriot Hotel
Theme: "Launching the 90s"

The following is an article that appeared in the June 1990 issue of Automotive Fleet.

Themed "Launching the '90s." the Automotive Fleet & Leasing Association held its annual meeting at the J.W. Marriott Hotel in Houston, April 19-22, attracting 240 attendees.

The convention was kicked off by keynote speaker Jack Kolb, chairman of ARI, who discussed, among other topics, the consolidation of the vehicle leasing industry through acquisitions and mergers which he predicted would probably continue. In addition, Kolb spoke on the increasing importance of customer service on the part of vehicle lessors. "Service is the most explosive area of growth from both the lessee and lessor viewpoint," said Kolb. "Computerized individual service and listening to the concerns of the customer will be the hallmarks of excellent service in the 1990s."

Kolb also touched upon a recent development in lessee services, known as "total fleet management programs," where a lessor handles the day-to-day administration of a client's fleet. "Although there is a need to develop a closer partnership between the lessee and lessor, you can't replace the fleet manager. There will always be a need for an in-house manager," said Kolb.